Despite being one of the oldest sectors in our modern economy, the banking industry faces one major challenge and that is user experience, especially when it comes to its digital efforts. Having taken the most sincere efforts, banks struggle to engage with customer or provide them a good digital experience owing to complicated navigation on their websites, non-user friendly interfaces, etc. A Chatbot that can help banks, side step this limitation, navigate the users as per their intent, help them get clarity of products and services, and in turn impact the bottom line. Thus, a chatbot becomes a clear need of the hour!
So how can chatbots make an impact in the banking sector?
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My Account Queries
Enquire account balance; get a mini statement or a detailed statement of your account.
Update Account Info
Update address, contact number, email and all relevant documents required for KYC.
The user can ask the bot to perform a number of product/service requests such as request for a new debit card, pass book etc.
The user can get an estimate of the EMI for a particular loan at the same time collect data points necessary for taking it to the next step.
Funds and Payees
Adding or removing payees has never been so easy. Even fund transfer can now be initiated and completed all by a chat!
Alerts and Offers
User can now get alert and offer notifications on chat. The bot will send such reminders as per the user interests.
Customers can ask the chatbot for assistance in case of queries or issue. All 1st level customer support can now be concluded without human interference. For the case in which the bot is not able to come up with an appropriate solution, the user will be provided with a service request number, which he/she can use to track the status of his query/request in future interactions.