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CRM systems embracing chatbots
Tech
1259 views
Tech
1259 views

CRM systems embracing chatbots

Surbo - December 28, 2017

CRM systems have come a long way since first bursting onto the scene back in the 90s. Modern day businesses relying heavily on CRM systems to manage…

Text vs Voice and the Rise of Chatbots
Tech
1830 views
Tech
1830 views

Text vs Voice and the Rise of Chatbots

Surbo - November 30, 2017

The inclusion of technology in communication has transformed the way we live our lives and run our businesses. Mobile phones, Emails, Social media channels, Texting services, video…

Does your business need a chatbot?
Tech
438 views
Tech
438 views

Does your business need a chatbot?

Surbo - September 29, 2017

In today’s day and age, consumers are quite tech savvy and want quick answers to their questions. No one has the patience to call up, hold on…

What is bot-to-bot communication?
Tech
345 views
Tech
345 views

What is bot-to-bot communication?

Surbo - September 29, 2017

So far all the discussion about chatbots has revolved around their interaction with customers. There is however another powerful feature that chatbots are capable of – interaction…

Is 2017 going to be the year of Chatbots?
Tech
381 views
Tech
381 views

Is 2017 going to be the year of Chatbots?

Surbo - September 27, 2017

The year 2016 saw the birth of thousands of new chatbots engaging with users on a variety of platforms. These chatbots helped users perform various tasks ranging…