Food industry savoring chatbot technology

February 1, 2018

With each passing decade, a new technology comes along that reshapes the existing business models and changes the way consumers behave in terms of commerce and communication. The idea is to save consumers’ time, effort and energy and provide a personalized experience so they can buy more than ever.

FoodTech and Chatbots
Successful food and beverage businesses are relying on the automation in order to respond to consumer preferences and behaviors via AI-powered chatbots. Chatbot technology allows consumers to make informed and speedy choices about the food they consume.
Major food chains like Wingstop, Whole Food, Pizza Hut and Domino’s pizza are using chatbots for food ordering, payment, and tracking.

Food and Beverage Industry chatbots: Use case break down

Store Locator: Customers can search nearby store by entering the zip code, city name or by sharing location via map.

Food Discovery: Customers can explore menu in form of card set and add items to cart based on their search.

Personalized assistance: A chatbot can reach out to a human agent if a customer wants to customize the recipe for an item.

Reorder: A chatbot can use its machine learning capabilities and suggest items based on previous order history.

Machine Learning
Payment: A chatbot can incorporate various payment methods for secure transactions including digital wallets, debit and credit cards, internet banking and so forth .

Tracking: A chatbot can allow live tracking of the order based on its order ID or number.

Feedback: Consumer feedback helps brands improve quality of their services. A Chatbot can collect consumer insights using an intelligent feedback mechanism by guiding the user through each data point.

FAQs: An engagement bot can answer queries related to food nutrition such as how much energy value does a specific food item consists? What should I drink prior and post workout? Where is this food grown?

The Impact: Food for thought
According to Statista, worldwide Revenue in the “Food & Beverages” segment amounts to US$55,850m in 2018 and is expected to show an annual growth rate (CAGR 2018-2022) of 13.3 % resulting in a market volume of US$91,927m in 2022.

The customer food service industry is forecasted to reach $3 trillion by 2021. Countries like China and India, which are riding on a digital wave are being identified by global food chains especially because of their huge consumer base. Brands like Domino’s pizza and Pizza Hut have already invaded deep into food their food culture and they deploying chatbot interface on every digital channel such as Facebook Messanger, Twitter, Skype and mobile Apps to connect to their customers.

Apparently, we are not going to experience any AI apocalypse at least in near future as seen in sci-fi movies, but the limited service segment is definitely going to leverage the AI and chatbots as more food chains invest in automation technology.

Author: Udit Kumar

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