Healthcare Chatbots: What difference can they make?

September 27, 2017

Engaging with people is a major challenge that healthcare organizations are grappling with today. There is a growing need of personalized care and handling customer concerns in an effective and timely manner. Chatbots are the perfect solution for these issues and can really change the overall experience of healthcare for both patients and doctors. Chatbots can not only help in cutting down costs but also lower wait times. They can help personalize patient care and also improve patient loyalty and retention. Well-programmed bots can be made available round the clock to patients and provide them with all kinds of health support including prescription refills, medication advice, test results and scheduling an appointment. There are many use cases for chatbots in the healthcare industry.

  • As a Post-Discharge Chatbot. A bot can act as a virtual nurse, engage with the patient and provide reminders for medications and personalized care plans. This will give a big boost to patient loyalty and retention.
  • As a health assistant bot. Timely information is critical in healthcare. A bot can offer medical advice to patients on the basis of the symptoms they are experiencing. Bots can also take further action on the case after analyzing the severity of the issue.
  • For Follow-Up Medical Care. The healthcare industry is plagued with rising costs and poor quality of service, which has led to poor patient engagement. There is inefficiency in delivering information and care. A bot can handle the task of follow up care and provide the latest information about medication, care team, patient’s diagnosis results and recent treatments to doctors. Bots can improve productivity of doctors and help them respond to patients quickly and accurately.
  • A Diet Chatbot. A bot can handle queries of patients related to diet and recommend them the right food based on their dietary choices.

A chatbot is a great way of engaging with the patients without having to install an app. All that is required is to engage with the bot and get answers to your queries. In a few years as chatbots mature, we will see them being an integral part of the healthcare industry.

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