What is bot-to-bot communication?

September 29, 2017

So far all the discussion about chatbots has revolved around their interaction with customers. There is however another powerful feature that chatbots are capable of – interaction between each other. The fundamental objective behind the use of chatbots is automating processes that are possible to be taken care of by AI applications. Chatbots are able to do an excellent job of feedback generation, lead generation, information distribution, client engagement and much more. But when you start combining chatbots with one another and allow them to talk to each other, an entire new world of possibilities open up. Bot-to-bot interaction is where the future is going to be. Let me elaborate with an example or two.

Bot-to-bot interaction in Banking. Suppose there is lead generation bot that interacts with a customer and is able to successfully capture his/her details. Towards the end of the communication it can ask the customer if he can upload his KYC details. Once the customer click on yes, a KYC bot designed to specifically capture KYC details and take over the conversation & perform its task. It is a seamless transition from one stage to another without giving the customer the inconvenience of beginning a new interaction with another bot.

Bot-to-bot interaction in E-commerce. Translate bots that help people translate one language to another can work together with e-commerce bots to allow users to shop online without the limitations of language. They can enable multi-lingual transactions.

These are just two of the thousands of possible applications of bot-to-bot communication. The technology behind this is much more reliable than using API’s to connect different applications. With time we are going to see such applications becoming integrated into our day-to-day lives. Bots will automate many processes, save costs, reduce the burden on humans and improve the overall quality of our lives.

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