With technology, there’s been a significant rise in convenience for businesses and consumers to connect and communicate with each other. However, technology has still not changed how people wish to feel during a conversation.
Conversational Commerce is an exciting new model of buying that sits at the sweet spot between offline and online retail, offering consumers the best of both worlds without the corresponding friction that can be found in either environment.
Let your customers start interacting with a bot to begin with. ML-trained chatbot helps in answering 80%of the queries. Automatic transfer for rest 20% unresolved queries to live agent without disrupting the chat flow.
Conversational Marketing to help you handhold consumers and convert passive visitors of your platforms into interested ones.
Surbo can be integrated in your Website, Facebook Messenger, WhatsApp, Twitter, WeChat, Line, Telegram, MS Teams, Skype, Slack, SMS, Email, Mobile Apps and more.
Tap into useful insights and performance reports with real time analytics that are just a click away!
An interactive user interface to capture your audience and engage with them like never before.
Using our Natural Language Processing engine, understand and send pre-defined answers to users in human language.
Capture user attention with a time out logic. Smart response validations to execute user intents.
Choose from a range of languages available on the Multi-lingual support as per your audience.
Use post and get APIs to interact across CRMs, Ticketing systems, HRMs or any other database management systems.
Clients love Surbo
"Customer response rate has crossed the double digit mark for the first time after the introduction of Surbo".
