Intelligent Stories

Chatbots Are the Next Big Thing

Surbo's Easy Chatbot Integration with Multiple Channels

Surbo is an AI-driven chatbot to level enterprise efforts to conversational commerce, contact centre, and marketing. They are helpful for easy connection and communication between businesses and consumers. It can be easily integrated with multiple channels to boost the customer response rate across different digital platforms.

Chatbots Are the Next Big Thing

Chatbots Are the Next Big Thing in Educational Mobile Apps?

The educational sector is now switching to digital interfaces to expand its reach. To ensure that the student’s participation is more, some EdTech companies are moving ahead with the mobile app services.

Lead Generation Chatbots: Converting Visitors into Prospects

The Magic of WhatsApp Business solution in the Sports Industry

WhatsApp API is unravelling the scope of marketing, branding, and sales-related activities across different sectors. Amongst IT to banking, the sports industry has lately started witnessing the magic of WhatsApp business for various business solutions.

Lead Generation Chatbots: Converting Visitors into Prospects

How do Chatbots influence the SEO of your Website?

Undoubtedly, chatbots enhance the customer service experience of enterprises. On the contrary, do they influence the SEO of the enterprise’s website? In this article, we will uncover the scenarios and pointers on how the chatbot influences the SEO of a website.

Lead Generation Chatbots: Converting Visitors into Prospects

Lead Generation Chatbots: Converting Visitors into Prospects

Many would agree to the fact that lead generation is probably the most challenging exercise for any business. Once inbound and outbound marketing campaigns turn strangers into visitors, comes the stage where engagement becomes an absolute necessity to convert these prospects into potential leads.

Conversational Commerce in FMCG

Conversational Commerce in FMCG

Conversational Commerce is a created service of e-commerce to explore offering to make transactions and receive services or help with their purchases, where brands and consumers meet at a point to communicate their views through live representatives and AI assistants.

Contactless Dining: The New Normal!

Contactless Dining: The New Normal!

The COVID pandemic has incurred multiple behavioural changes across all shperes of life. Before the outbreak, the restaurant industry recorded an annual turnover of Rs 4 lakh crore and provided direct employment to over 7 million. The industry is now coming up with new ways to assure customers about safety be it contactless delivery, Dinning, sanitization, restaurant owners are doing it all to re-establish trust in the minds of customers.

Why BannerBots are becoming an Incredible modern day Marketing Tool!

Why BannerBots are becoming an Incredible modern day Marketing Tool!

Static banner ads are today things of the past, customer neither wants to indulge in one-way conversation nor want their webpages to be flooded with static ads all over. According to a Gartner report, 85% of consumer interactions will be conversational in nature but not with humans.

Conversational UI

Conversational UI

The era of conversational UI has arrived and it’s here to stay. Just because there is an app for a brand does not mean people will necessarily want to use it. If given the option of engaging with a brand using a chat-interface, people are more likely to choose that given its interactive nature & ease of use.

5 reasons why Conversational AI is the future of Retail

5 reasons why Conversational AI is the future of Retail

We are in the era of Retail 2.0 where these businesses are leveraging technology to enhance customer experience and with AI, retailers can get deeper insights, make accurate forecasts and target millions of consumers at an instant, significantly strengthening capabilities beyond that of traditional methods.

Surbo & Live Chat Integration

Surbo & Live Chat Integration

Surbo is going to infuse some more advanced features into chatbot platforms such as semantic and sentiment analysis and bot-to-bot communication. The intent is to make the chatbot capable of handling complex customer queries and also adding more joy to the conversation.

CRM systems embracing chatbots

CRM systems embracing chatbots

CRM systems have come a long way since first bursting onto the scene back in the 90s. Modern-day businesses relying heavily on CRM systems to manage their business relationships, get deeper consumer insights and closely monitor customer interactions.

4 myths about chatbots & artificial intelligence

4 myths about chatbots & artificial intelligence

With regards to chatbots, the future looks equally bright. It has been predicted that more than 80% of businesses will be implementing some sort of automation using chatbot technology by the year 2020. Given all this development, there are a lot of questions being raised. Will machines finally be able to think like humans? Will artificial intelligence solve all our problems?

HR Chatbots: The new members of your HR team

HR Chatbots: The new members of your HR team

There has recently been a great rise of interest in the application of chatbots in the Human Resource domain. HR chatbots which are the subset of Enterprise Chatbots can really make the life of HR professionals much easier by eliminating work redundancy and allowing them to focus on more pressing issues.

The Surbo Guide for your Business

The Surbo Guide for your Business

Based on interaction with the customer, Surbo makes decisions in real-time and never let the user wait for the response. Collecting the users' data and analyzing it helps with the response rate and helps in increasing customer satisfaction.

Our Integration with Google Business Messages

Our Integration with Google Business Messages

Surbo makes it easy for consumers to make reservations, book appointments, and get answers to questions in messaging channels they already use every day — including multiple Google entry points.

How to gather WhatsApp Business Opt-Ins

How to gather WhatsApp Business Opt-Ins

ValueFirst has been enabling businesses to connect with their customers for almost two decades. We have been trusted by more than 5000 enterprises worldwide for their communication needs. We are an official partner of WhatsApp. Connect with us if you want to create an impactful engagement journey for your customers.

How to measure success rate of a Chatbot: Metrics

How to measure success rate of a Chatbot: Metrics

Defining an objective or goal is the most important step in building a successful chatbot. However measuring the right chatbot analytics and metrics, will help you improve your chatbot performance and transform your business.

10 Reasons why businesses need chatbot

10 Reasons why businesses need chatbot

Summing up, Chatbots are expected to take over most of the business process in key industries like banking, healthcare, education etcetera & create humungous cost savings every year. Businesses will have both short term & long terms impacts using it & they will provide what they are meant to: Boost Customer Experience!

How to drive ROI with Conversational AI

How to drive ROI with Conversational AI

The ability to converse is nature’s gift to humans. We can connect with anyone, speak what we want to, understand what others want to talk & that’s how we drive social & business conversations. As the human as advanced, we have been successfully able to transfer this gift to machines & have them do this for us. This prevalent technology is known as Conversational AI!

10 Reasons Why Chatbots are the Hottest Sales Generation Tools

Ever opened a website with many doubts in mind, to be greeted with a pop-up that’s ready to solve all your doubts and queries? Those little pop-ups are what we call chatbots. This AI based technology is stirring a revolution in the traditional customer service approach. The chatbots ensure an unprecedented customer support that spins round the clock.

Case Study - Enabling COVID-19 Helpdesk for Govt of Karnataka

COVID-19 has been on a global rise. With misinformation spreading out there, the government of Karnataka wanted to set up a self-help desk for the people of Karnataka.

Case Study - Hospital Appointment on WhatsApp

The client is a super specialty hospital situated in central Gurgaon and is one of the biggest private hospitals in India. The client is home to some of the most eminent doctors in the world, most of who are not only highly decorated but also pioneers in their respective arenas.

Case Study - Hotel Booking on WhatsApp

The client is a 15 years old B2B Travel Tech company based out in Bangalore, India. They automate “Business STAY & Expense Management” for their clients.

Conversational AI Report: 2020

Since the advent of Conversational AI, it has been a major success & in demand from almost all sorts of businesses across the globe. During the pandemic, the concept has been a blessing for businesses that had to work remotely & still managed to engage & sell products. Statistics show that there has been a shift in user preference from speaking to the customer care executive to chatting with them & get their query resolved at ease.

Surbo ACE (WhatsApp + Surbo + Live Agent)

WhatsApp has quickly grown to become one of the largest, if not one of the most popular messaging apps in the whole wide world. It has over 1.8 billion (and counting) users around the globe. A few years back, Facebook, another social media giant bought the messaging platform and transformed it.

Surbo's e-Ticket Generator

Why Chatbots are a Powerful Tool for Insurance Industry

Chatbots today have become an integral part of many enterprises that are focused on modernization and digitizing customer experience. Chatbots have gained momentum in terms of application and Use-Cases in recent years.

Surbo by ValueFirst, a Twilio company

Powered by trained bots across OTT channels, Surbo helps leading brands across the globe automate their day-to-day conversations with their consumers.

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